DELIVERY INFORMATION

Please take a moment to read the information below to ensure a trouble-free delivery.

We aim to deliver the majority of orders within 3 working days if you urgently need your product or need to rearrange delivery please contact us on 07949 920050 and we will assist wherever possible.

All our product prices include VAT and delivery, unfortunately, additional delivery charges may apply to some selected UK postcodes however this will be advised during your order process.

Special Day Delivery

This is not a problem and could make it easier for you to arrange days off, or for someone to receive your order.

Special Next Working Day Delivery – Additional Charge – £15 per pallet.

Special Saturday Delivery – Additional Charge – £55 per pallet.

Please contact us on 07949 920050 to arrange next day delivery.

Delivery Vehicles

Our delivery company has advised they will be using 18-tonne vehicles, for hard-to-reach places or those areas or roads that are unsuitable for 18-tonne vehicles, a smaller 7.5-tonne vehicle may be used.

For places that are even harder to reach, a long-wheelbase van may need to be used. This will be similar to a long-wheelbase “Transit” style van. Please note that there will be extra charges if a transit van delivery is required due to limited access.

  • 18-tonne vehicles measure approximately 15m long. 2,6m wide & 4.5m high
  • 7.5-tonne vehicles measure approximately: 8.0m long, 2.5m wide & 3.7m high
  • Long wheelbase vans measure approximately: 7m long, 2.5m wide & 2.8m high.

Additional delivery charges will be applicable where pallets need to be split into extra shipments

Information when Ordering

Please make sure that you advise any helpful instructions and information if your property or business premises are hard to reach or will be unsuitable for a large lorry.  A mobile number is essential.

The courier is only contracted to drop the pallet off on the curb, it’s the driver’s responsibility whether to take it on to your property or not.

Full pallets are very heavy and your expectations of where the driver can unload may not be possible. We recommend that someone is there to receive the delivery and assist the driver if required.

Things to consider:

  • Narrow roads may be unsuitable for large delivery lorries.
  • The delivery area should be flat, not a steep slope.
  • Pallet trucks are not useable on the ground such as grass, pavement, gravel or soil.
  • The delivery lorry won’t have a forklift truck or a crane.
  • You may need additional help in order to get your products to exactly where you want them. Our delivery vehicles are all equipped with tail lifts and pallet trucks. This makes for easier unloading and delivery onto your premises.
  • Check if it is legal for a lorry to park or offload. 

It is your responsibility to ensure safe and clear access to the delivery vehicle. If the haulage company arrive at your address and faces one of the above conditions the driver may decide to cancel the delivery. This may incur an additional charge to cover the cost of returning your order to our central warehouse for re-delivery.